Return & Refund Policy
At Berunda, we want you to feel confident and satisfied with every purchase. If for any reason you are not fully happy with your order, our Return & Refund Policy ensures a smooth and transparent process.
1. Eligibility for Returns & Exchanges
You may request a return or exchange within 7 days of delivery. Items must be:
- Unused and unworn
- Unwashed and undamaged o In original packaging with all tags intact
- Products not meeting the above conditions may not be accepted for return.
2. Non-Returnable Items
The following are not eligible for return or exchange:
- Sale/discounted items (unless defective or damaged).
- Gift cards, vouchers, or digital products.
- Items damaged due to misuse, negligence, or improper handling by the customer.
Return & Exchange Process
1. Initiating a Request:
- Contact us at sales@berunda.in or WhatsApp/Call: +91 9380774115 within 7 days of delivery.
- Provide your order number, item details, and reason for return/exchange.
2. Approval & Instructions:
- Our support team will review your request and share the return address along with packaging guidelines.
3. Shipping the Item Back
- Customers are responsible for return shipping unless the item is defective or an error occurred on our part.
- Ensure the package is securely packed to avoid damage during transit.
4. Refunds
- Mode of Refund: Refunds are processed to the original payment method used at checkout (UPI, card, wallet, etc.).
- Processing Timeline: Please allow 5–7 business days after we receive the returned product for the refund to reflect in your account.
- Partial Refunds/Deductions: If the product is not returned in its original condition, a deduction may apply.
5. Exchanges
- One free exchange is allowed per order.
- Subsequent exchanges may incur a nominal shipping fee.
- Exchanges are subject to stock availability. If the requested size/item is unavailable, a full refund will be issued instead.
6. Damaged or Defective Items
- If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with clear photos.
- We will arrange a replacement at no additional cost or issue a full refund.
7. Cancellations After Shipment
- Orders cannot be cancelled once shipped.
- Customers may request a return after receiving the order (as per the return eligibility above).
8. Contact Information
- If you have any questions, concerns, or requests regarding your privacy, please reach out to us at:
📧 Email: sales@berunda.in
📞 Phone: +91 9380774115